If you are one of the many incredible supporters who use a FirstBank account or card to donate to Colorado Pet Pantry, we have a quick and important update for you.
As you may have heard, FirstBank has officially transitioned its accounts, products, and services to PNC Bank. To ensure your generosity continues to help feed local pets without interruption, we’ve put together a quick guide on what you need to know
Important Dates to Keep in Mind
- September 24, 2026: FirstBank debit cards will no longer work for purchases or withdrawals. Please activate your new PNC debit card before this date.
- September 30, 2026: FirstBank credit cards will no longer be valid for purchases or cash advances. Please activate your new PNC credit card before this deadline.
How to Update Your Payment Information
If you support Colorado Pet Pantry through Colorado Gives: Please log in to your Colorado Gives account and update your payment method and billing information with your newly activated PNC card.
If you make recurring or one-time gifts directly through our website (Donorbox): Donorbox is the secure donation system connected to our website’s Donate page. If you are set up through this platform, you will be receiving monthly email receipts directly from Donorbox.
- To update online: You can easily update your card details or donation amount yourself. Instructions to update your information are here.
- To update by phone: If you would prefer to do this with us over the phone, please call 303-818-0618, press extension 1, and leave a message with your phone number stating that you would like to update your monthly donation. Our team will get back to you to help.
Your generosity makes a massive difference in our community, ensuring that families never have to choose between feeding themselves and feeding their beloved pets. Taking a few moments to update your payment information ensures that those bowls stay full.
Thank you for being such an essential part of the Colorado Pet Pantry family!
